At Naiyel, we are committed to providing you with not only the finest quality watches but also a seamless and worry-free shopping experience. We understand that sometimes, despite careful selection, a product might not meet your expectations or may not be the perfect fit. For this reason, we proudly offer a 7-day return and exchange policy to ensure your complete satisfaction.
If you are not entirely satisfied with your purchase, you have the option to return or exchange the item within 7 calendar days from the date of delivery. To qualify for a return or exchange, the product must meet the following conditions:
- The item must be unused, unworn, and in its original condition.
- All tags, packaging, accessories, and manuals must be intact and returned along with the product.
- The product must be in resalable condition, free from any scratches, marks, or damages.
We recommend that you inspect your order immediately upon receiving it. If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of delivery for prompt resolution.
How to Request a Return or Exchange:
- Email us at [Insert Email] or call our customer support line with your Order Number, Reason for Return, and supporting images if necessary.
- Once your return is approved, you will be guided on how to send the product back to our return address.
- Upon receiving and inspecting the item, we will process your refund, exchange, or store credit within 5-7 business days.
Important Notes:
- Return shipping costs are the customer’s responsibility unless the product was faulty or incorrectly shipped by us.
- Items on sale, clearance, or promotional offers are non-refundable and non-exchangeable unless defective.
- Custom-made or personalized watches are also not eligible for return or exchange.
At Naiyel, our goal is to make sure that you are not just purchasing a product but building a lasting relationship with a brand you can trust. Your satisfaction is our priority, and we stand behind every watch we sell.